Customer Happiness Officer

HYDRAGUN is a startup with a fast-paced, dynamic remote culture. Every person on the team has a huge impact on making this brand a success. Join our small but high impact team of creative and analytical minds, people who are extremely passionate about fitness and the vision of the brand. At this stage of our business, only applicants with an unwavering work ethic, excitement, and dedication will be able to thrive.

Sounds like you? Awesome, then we can look forward to achieving great things together. If this isn't you, then you will be more successful somewhere else. We don't mean to be harsh, it's the truth. We are here with one job only- to make HYDRAGUN a successful brand.

Our vision is to be the world's most trusted solution for recovery.

Our mission is to empower people to lead their best lives through peak performance.

‍HYDRAGUN creates thoughtfully-designed solutions to enhance and optimise the recovery experience so people can perform at their best.

‍‍We have created the perfect tool which allows one to combat physiological barriers- the MASSAGE GUN. Our massage gun helps individuals unleash maximum physical and psychological potential and achieve peak athletic performance.  Help us grow and lead our HYDRAGUN team in establishing HYDRAGUN as a reputable and profitable sports recovery brand in Singapore and the world.  

90% of our team works remotely. We are based in Singapore and you will mostly be working with teammates from around the globe.

We are looking for a Customer Happiness Officer.

Do you have a passion for peak performance, personal growth, and enjoy bringing a smile to people’s faces through a world-class customer service experience?

We’re looking for someone who is empathetic, socially-adept and takes ownership of their own work to provide a warm, memorable and personable customer service experience.

HYDRAGUN is a direct-to-consumer startup that focuses on performance tech. Our mission? To help people live their best lives through peak performance. Your job is to exceed our customers’ expectations and ensure they have an overwhelmingly positive experience with the brand.

You’ll get a chance to be part of a dynamic and innovative team, in a fast-paced and increasingly sought after industry of e-commerce, and sports and fitness.

Where your expertise is needed

• Attend to customers’ inquiries through emails, social media platforms, and live chat. 
• Identify common email drivers/trends
• Handle After sales transactions (refunds, cancellations, etc.)
• Liaise with our fulfillment team on shipping and tracking concerns
• Check and relay tracking information to our customers
• Update/improve our canned responses
• Perform your role without much hand-holding
• Communicate to the department concerned for customer feedback/your own feedback
• Switch hats and perform fulfillment duties when designated
• Handle overtime when the company has an influx of customers' inquiries
• Handle any other ad hoc duties as designated
• Deep understanding of our products

Key Qualifications

• Minimum of 2 years experience in customer service for an e-commerce business.
• Knowledge in software such as Tawk.to, Zapier and Shopify.
• Knowledge in maintaining online platforms and social media.
• Proactive personality and self-motivator.
• Able to be a team player with problem-solving skills.
• Quick learner with the ability to absorb extensive information on our company's product offerings, and communications/advertising campaign.
• Good Microsoft Office applications skills and the ability to learn new applications quickly
• Must be a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
• Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment.
• Able to work under pressure and tight deadlines.
• Sales and persuasion skills are a plus.
• Must have be passionate about personal growth and development.
• Must be passionate about physical and mental peak performance.

Perks

• Remote Work.
• Culture of trust, empowerment, and growth.
• Mentoring and personal development opportunities.

HYDRAGUN is a startup with a fast-paced, dynamic remote culture and every role has a huge impact on developing the business. You will be joining a high impact small team of creative thinkers, who are extremely passionate about the brand and are working together to take it to the next level. At this stage of our business, only applicants with an unwavering work ethic, excitement, and dedication will be able to thrive - if you’re not passionate about sports and fitness this position is not for you.