Shipping and returns
At Hydragun, we believe in making your recovery journey as smooth as possible—from the moment you place your order to the moment it arrives at your door.
United States Orders
All US purchases made on hydragun.com are eligible for Free Shipping and Free 30-Day Returns, with the exception of the following products:
| Product | Shipping Costs | Return Policy |
|---|---|---|
| Supertub Cold Plunge | Free | Restocking fee of 25% of the purchase price |
| Supertub Water Filters | Calculated at checkout based on the weight and distance | No returns unless defective |
| Supertub Water Balancing Supplies | Calculated at checkout based on the weight and distance | No returns unless defective |
International Orders
We ship globally! To ensure you receive the best rates and fastest delivery, please check if your region has a dedicated local store.
1. Regional Stores (Free Shipping & Returns)
Customers in the following countries/regions are eligible for Free Shipping and Free 30-Day Returns when ordering directly from their dedicated local site. Please select your country/region below to be redirected:
| Country/Region | Visit Store |
|---|---|
| Canada | hydragun.ca |
| United Kingdom | hydragun.co.uk |
| Europe | eu.hydragun.com |
| Australia | hydragun.com.au |
| New Zealand | hydragun.co.nz |
| Singapore | hydragun.sg |
| Malaysia | hydragun.my |
| Hong Kong | hydragun.hk |
2. Rest of World
Orders: If your country/region is not listed above, please place your order on hydragun.com.
Shipping: Shipping fees will be calculated at checkout based on the weight of your package and your distance from our fulfillment center. You will also be responsible for any customs duties, taxes, and fees imposed by their local government.
Returns: Rest of World orders are eligible for 30-Day Returns, but customers will be responsible for arranging their own return shipping, and for any customs duties, taxes, or fees that may be imposed by the government.
Returns
Our “Love it or return it” guarantee allows for no-questions-asked returns on all devices within 30 days.
To initiate a return, contact support@hydragun.com, or fill out a ticket here.